As an organization, Echo products enable healthcare organizations to accelerate the time to connect patients to the best care provider, credential and onboard providers, enroll providers with applicable payers, and analyze provider outcomes.
Echo is passionate about helping hospitals launch paperless credentialing processes, reduce the provider enrollment timeline, boost CAHPS scores by transforming call centers into Patient Experience Hubs, accelerate provider onboarding, improve provider satisfaction, and improve transparency through unique and validated provider profiles.
Here’s an introduction to five Echo product families including EchoCredentialing, EchoOneApp, EchoAnalytics, EchoNavigator, and EchoAccess.
EchoCredentialing has enabled a more paper-free credentialing process for over 30 years. Echo’s enterprise class platform manages Medical Staff Credentialing and Privileging processes.
Increasingly, healthcare organizations are leveraging the EchoCredentialing solution to support enterprise-wide or regional Credentialing Verification Organizations (CVOs), unified privileging, peer review, one-click integration with CVO services to support times of peak volume, and the move to paper-less processes. Over 1,200 hospitals rely on EchoCredentialing to manage these processes.
EchoOneApp harnesses healthcare’s fastest and most accurate provider enrollment technology to deliver time saving, accurate provider enrollment. EchoOneApp is the most widely adopted solution for payer credentialing, used by 900 healthcare organizations. It consists of a full-featured provider enrollment platform, including automatic form population directly from a continuously-updated library of 3,500+ pre-formatted payer form templates as well as online form integration with CAQH, CMS PECOS, and state-based payer enrollment sites.
EchoAnalytics converts information into action-ready intelligence. EchoAnalytics’ insights can improve both quality and patient safety. EchoAnalytics includes a wide array of validation tools including license, exclusion, and sanction monitoring; provider profiles including OPPE/FPPE, open payments, CAPHS, and social media ratings; and dashboards and benchmarks for process metrics. In 2015, Echo clients completed over ten million primary source verifications using Echo solutions.
With accelerating provider employment, there is a corresponding increase in the number of providers who need to be quickly brought onboard so they can begin seeing patients as quickly as possible—and can generate paid invoices as quickly as possible. EchoNavigator facilitates a shortened revenue cycle.
EchoNavigator assures provider authorization for invoice acceptance. This timely solution consists of an onboarding dashboard, intuitive workflow for a provider to manage his or her progress, and onboarding navigator tools to enable the management and monitoring of a multitude of departments involved in provider onboarding including required training, occupational health, conflict of interest, and other hospital requirements.
EchoAccess is Echo’s enterprise class platform to support hospital contact centers. It includes functionality for physician referral, clinical triage care, provider directories, class enrollment, and readmission reduction.
EchoAccess enables hospitals to launch integrated Patient Experience Hubs which unite call center technology with trust-building patient experiences beginning at the first point of contact. The EchoAccess PX HUB™, enables a shift from legacy call center transactions to transformative patient experiences to optimize every patient touch point from inquiry to discharge, and every interaction in between.