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White Papers

How to Reduce Preventable Readmissions

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Leverage your Contact Center

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Your call center can jump start your organization's efforts to reduce preventable readmissions.

Learn how St. John Providence Health System (SJPHS) used EchoAccess as a central tool for reducing preventable readmissions:

  • Readmission rate declined from 25% to 15%
  • $2.5 million fine from CMS reduced by $1.9 million over two years
  • The number of Primary care Physicians with patient follow-up appointments scheduled within 7 days of discharge increased from 30% to 80%